A Conversation on Securing the Contact Center in the Age of AI
As organizations strengthen their digital defenses, fraudsters are adapting by aggressively targeting the contact center as a point of entry. Designed to support customers in moments of urgency, the contact center has become a powerful reconnaissance and account takeover channel, especially as AI-driven tools make social engineering more scalable than ever.
Daon's President of Strategic Initiatives, Conor White, sat down with Brett Beranek, former General Manager of Security & Biometrics for Microsoft and Nuance, to discuss how fraud crosses multiple channels, how AI is reshaping attack strategies, and why unified cross-channel digital identity is critical to protecting organizations today.
Enjoy the full 15-minute conversation or explore the clips below for quick tidbits of information.
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With over 25 years of experience and innovation, Daon offers a full suite of identity verification and authentication solutions to help businesses minimize identity fraud, improve customer service, and reduce operating expenses. If we can answer any questions or provide solutions for your identity assurance needs, please contact us with the form below.
