Workforce Identity Verification is Now a Security Priority
New Gartner® research explores why organizations must rethink identity verification for employees and contractors, and how identity applies to IT service desk workflows.
Identity verification has traditionally been associated with customer onboarding, but a growing number of attacks now target workforce identity, from service desk social engineering to deepfake job applicants.
In this Gartner report, analysts examine key considerations for verifying employee identity at onboarding, along with authentication for account recovery and service desk access.
- Why workforce identity verification is becoming a critical security control.
- The risks created by service desk impersonation and fraudulent employees.
- The capabilities required for workforce IDV solutions.
- How IDV can support the transition toward passwordless authentication.
Access a Copy of the Report
Organizations worldwide rely on Daon to verify
and authenticate identities across both
customer and workforce journeys,
integrating identity verification directly into
IAM, HR, and service desk environments.
*Gartner, Inc. Workforce Identity Verification Requires Unique Capabilities. Akif Khan, Nayara Sangiorio, James Hoover. 25 February 2026.
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