Read how a digital banking innovator enhanced its biometric authentication performance while cutting costs and keeping the migration seamless for bank customers...
Inside, you'll learn how a leading digital bank:
Replaced its legacy voice biometrics system with a higher-performing and more cost-effective alternative, with zero interruption of service or impact on customers.
- Created a seamless new customer enrollment process for capturing multiple biometrics.
- Built, customized, and refined the app in the native language of the bank’s customer base.
- Achieved significant cost savings on software licensing and additional savings on hardware by removing unnecessary infrastructure.
Paved the way for biometrics in the contact center and across other banking brands and geographies.
Download the Case Study:
“The bank was looking for flexibility. Not just a vendor, but a partner that could help it iterate versions of the enrollment process, which absolutely has to be seamless for a digital bank"