Read how a digital banking innovator enhanced its biometric authentication performance while cutting costs and keeping the migration seamless for bank customers...
Inside, you'll learn how a leading digital bank:
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Replaced its legacy voice biometrics system with a higher-performing and more cost-effective alternative, with zero interruption of service or impact on customers.
- Created a seamless new customer enrollment process for capturing multiple biometrics.
- Built, customized, and refined the app in the native language of the bank’s customer base.
- Achieved significant cost savings on software licensing and additional savings on hardware by removing unnecessary infrastructure.
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Paved the way for biometrics in the contact center and across other banking brands and geographies.
Download the Case Study:
“The bank was looking for flexibility. Not just a vendor, but a partner that could help it iterate versions of the enrollment process, which absolutely has to be seamless for a digital bank"
